How can we help?

Question

I have had a message come up referring to cookies, what does this mean?

Answer

For those of you who only know a cookie as a rather tasty biscuit the following explanation may help you to understand the problem you're having a bit more:

A cookie is a small bit of information that a web server can store temporarily within your browser. A common use of cookies is to store information entered into a form so it does not need to be re-entered on subsequent visits.

Having a problem with cookies may mean that you can't view a page, enter the site, or go back a step when searching without re-entering your details. The following steps will enable your PC to accept cookies:

1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.
2. Click the Web content zone you want, and then click Custom Level.
3. Under Cookies, click the options you want, click OK, and then click OK again.
4. The options that will need to be selected are;
   • Enable cookies that are stored on you computer
   • Enable per session cookies (not stored)
   • Enable automatic logon only in intranet zone

If you have another browser (e.g. Safari or Firefox) then this link should help you overcome the problem:

If any of you are still having problems after following these instructions do not throw your computer out of the window but give our Customer Support department a ring and they'll do their very best to help you sort it.